CLEO PREP CART

Our lead times vary depending on product, and are generally between 3 - 6  weeks. Please contact us for information specific to your item(s) of interest.  Lead times begin with receipt of payment and finalization of order details.

We accept payment by check, ACH transfer, and credit card (Visa, Master Card, Discover, American Express). Service fees may apply.

Because of the custom, made-to-order nature of our work, we are not able to accept returns or offer exchanges. Once your order is placed, cancellations will not be permitted.

If upon receiving your new item you discover a defect, please contact us immediately and we will work with you to fix the problem. Damages must be documented and reported within 48 hours of receipt. We cannot be held responsible for damages reported after the 48 hour window. In the case that damage occurred during shipment, packaging must be retained in order for the claim to be successfully processed.  If you are not happy with your purchase for other reasons, please let us know why. We stand behind all our products and will work with you to determine the best solution.

Our items are guaranteed for one year against any mechanical defects or technical failures. Should an issue arise with your product please inform us and we will replace or repair the defective component/item. We cannot be held responsible for the following:  changes / patina  to the surface of unsealed metals, damaged caused by improper care or cleaning solutions, damage caused by exposure to weather or improper environmental conditions, damage caused by improper assembly or installation, damage caused by typical wear and tear including but not limited to scratches, dents, or stains.